Shipping & Delivery Policy
SOSWEAR is an Australia-based company operating exclusively through its official website https://www.soswear.live/
– This Shipping & Delivery Policy outlines how orders are processed, shipped, and delivered to customers within Australia.
By placing an order on our website, you agree to the terms mentioned below.
1. Shipping Coverage
SOSWEAR currently ships products only within Australia.
We do not offer international shipping at this time.
Orders placed with delivery addresses outside Australia will not be processed and may be cancelled with a refund, if applicable.
2. Pricing & Delivery Charges
All product prices displayed on the SOSWEAR website include standard delivery charges within Australia, unless otherwise stated.
No additional or hidden shipping fees are charged at checkout.
The price shown on the product page and checkout page is the final payable amount.
In exceptional cases, such as deliveries to remote Australian locations or special delivery requests, revised delivery terms (if any) will be clearly communicated before order confirmation.
3. Order Processing
Orders are generally processed within 1–3 business days after successful payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
Once the order is placed, customers will receive an order confirmation email.
4. Delivery Timeline
Estimated delivery time within Australia is 5–10 business days, depending on the delivery location.
Delivery times may vary due to courier partner operations, weather conditions, public holidays, or other unforeseen circumstances.
While SOSWEAR works closely with reliable logistics partners, delays caused by third-party couriers are beyond our direct control. However, we will provide full support in tracking and resolution.
5. Order Tracking
After dispatch, tracking details will be shared via email.
Customers can track their shipment using the provided tracking link.
6. Delivery Issues
If you experience any of the following issues:
Delayed delivery
Damaged product
Incorrect item received
Missing package
Please get in touch with our customer support team within 48 hours of receiving the order so we can assist you promptly.
7. Order Changes & Cancellations
Orders cannot be modified or cancelled once they have been dispatched.
Cancellation requests must be submitted before dispatch by contacting our support team.
SOSWEAR reserves the right to cancel an order due to unforeseen circumstances such as stock unavailability or address verification issues.
8. Compliance with Australian Consumer Law
SOSWEAR operates in accordance with the Australian Consumer Law (ACL). Nothing in this policy limits or excludes consumer rights provided under applicable Australian laws.
9. Contact Information
For shipping or delivery-related queries, please get in touch with us:
Email: info@soswear.com
Website: https://www.soswear.live/
Phone number: +61 0409284350